Privacy Policy

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

1. Introduction

All City Appliance Repair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website acapplirepair.com or use our repair services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request repair services or estimates
• Contact us via phone, email, or our contact form
• Schedule appointments
• Pay for services
• Subscribe to our newsletter or updates

Types of Personal Information

• Name, address, and contact information
• Email address and phone number
• Appliance brand, model, and serial number
• Description of repair issues
• Payment and billing information
• Service history and preferences

Website Usage Information

We automatically collect certain information when you visit our website, including:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website addresses
• Device and operating system information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our repair services
• Schedule appointments and communicate about service requests
• Process payments and maintain service records
• Send service confirmations and follow-up communications
• Improve our services and website functionality
• Comply with legal obligations and industry standards
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our business operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records and payment information are typically retained for 7 years for accounting and tax purposes. You may request deletion of your personal information, subject to legal requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request information about personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Portability: Request a copy of your data in a structured format

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. For detailed information about our cookie practices, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: