General Questions
What types of appliances do you repair?
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We specialize in small kitchen and household appliances including coffee makers, espresso machines, microwave ovens, food processors, blenders, toasters, toaster ovens, air fryers, electric grills, griddles, and most other small appliances. We service all major brands and can handle both mechanical and electronic issues.
How quickly can you repair my appliance?
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Most common repairs are completed the same day or next day. Complex repairs may take 2-3 days depending on parts availability. We offer emergency service for urgent situations. When you call, we'll give you a realistic timeframe based on your specific appliance and issue.
Do you offer a warranty on your repairs?
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Yes! All our repair work comes with a comprehensive 90-day warranty on both parts and labor. If the same issue recurs within 90 days, we'll fix it at no additional charge. We also offer extended warranty options for up to 12 months on certain repairs.
What areas do you serve?
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We provide service throughout Rhode Island, including Providence, Warwick, Cranston, Pawtucket, Newport, and all surrounding communities. We also serve select areas of Southern Massachusetts. Our shop is located in Charlestown, RI, and you can drop off appliances for repair or we can come to your location.
Pricing & Costs
How much does a typical repair cost?
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Repair costs vary depending on the appliance type and complexity of the issue. Typical ranges: Coffee makers $65-85, Microwaves $75-200, Food processors $55-120, Toasters $45-65, Air fryers $70-140. We always provide a written estimate before starting any work, and there are no hidden fees.
Do you charge for estimates?
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No, we provide free estimates for all appliance repairs. You can call us, email us, or bring your appliance to our shop for a no-cost diagnostic and estimate. We'll explain the problem and provide transparent pricing before any work begins.
Is it worth repairing my old appliance?
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Often yes! Many small appliances are worth repairing, especially if they were high-quality units. We can help you assess whether repair makes financial sense. Generally, if the repair cost is less than 50% of replacement cost and the appliance is in otherwise good condition, repair is worthwhile.
Service & Process
Do you come to my home or do I need to bring the appliance to you?
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Both options! We can come to your home for on-site repairs, or you can bring the appliance to our shop in Charlestown. On-site service is convenient for larger items, while shop repairs allow for more complex diagnostic work and often faster turnaround.
What brands do you service?
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We service all major brands including Keurig, Mr. Coffee, Breville, De'Longhi, Cuisinart, KitchenAid, Ninja, Vitamix, Hamilton Beach, and many others. We also work on lesser-known and store-brand appliances. If you're not sure about your brand, just call us!
What if my appliance can't be repaired?
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If we determine that repair isn't feasible or cost-effective, we'll explain why and help you explore replacement options. We may be able to help you find a new appliance or suggest alternatives. You'll never be charged for an estimate, even if we can't complete the repair.
Scheduling & Availability
How do I schedule a repair appointment?
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Call us at (401) 737-0090, email meredithmontoya@acapplirepair.com, or use our online contact form. We're available Monday-Friday 8AM-6PM, Saturday 9AM-4PM, and Sunday for emergency service only. We'll work with your schedule to find a convenient appointment time.
Do you offer emergency or same-day service?
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Yes! We understand that broken appliances can be urgent. We offer same-day service for critical appliances like coffee makers and microwaves when possible, and emergency service for situations that can't wait. Emergency service may incur an additional fee.
What are your business hours?
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Shop hours: Monday-Friday 8AM-5PM, Saturday 9AM-3PM, Sunday closed. Service calls: Monday-Friday 8AM-6PM, Saturday 9AM-4PM, Sunday emergency only. We're also available for phone consultations and appointments outside these hours by special arrangement.
Still Have Questions?
Our friendly team is here to help! Call us, send us an email, or use our contact form.
We're always happy to answer questions about your specific appliance repair needs.